Berkley Canada (a Berkley Company), Toronto, ON December 2022- May 2024
Senior Underwriting Assistant
● Streamlined reporting processes for Accident, Health & Travel Business and Property & Casualty departments by
analyzing 91 monthly reports, leading to a 30% increase in data accuracy and establishing effective
communication channels with external brokers and internal VPs, IT, and Finance teams.
● Created 60 quotes, binders and produced complex policies, endorsements, and cancellations for cross border,
multinational accounts in Casualty, Technology, Construction and Asset Protection.
● Promoted and nurtured relationships with clients and representatives within a variety of departments and
subspecialties.
● Supported and aided Senior Underwriters and Brokers in a variety of day to day tasks , such as support in their
management of accounts, auditing policies and assuring client satisfaction
● Developed, revised, and implemented 44 step-by-step training modules (i.e. written & video content) on a
continuous basis, to improve the speed and accuracy of report management of over 91 programs.
● Participated in the recruitment process (i.e. reviewing applications and conducting interviews), and assisted the
onboarding and coaching of multiple Underwriting Assistants.
CIBC, Toronto, ON July 2019- October 2022
Financial Service Representative/ Client Solutions Specialist
● Achieved an 80% increase in positive client feedback and received 5 promoters in Q1 of FY22.
● Implemented knowledge of cash management, credit, investment funds and wealth protection to help over 10
clients daily, meet financial goals through telecommunications, and establish relationships with internal
stakeholders.
● Fostered relationships with 20 clients monthly, to connect clients with the right opportunities.
● Introduced mobile banking applications to 100% of clients, reducing phone calls to the call center.
Freedom Mobile, Toronto, ON August 2018- Jul 2019
Retail Specialist
● Directed team initiatives to provide exceptional service and support, leading to a 50% increase in customer
referrals and a 30% decrease in escalations, fostering a positive and productive work environment.
● Exceeded sales goals by providing engaging and personalized customer service. Engaged with customers in an
organic and engaging manner to promote best-in-class mobile plans that resulted in increased sales by 30%.
Champs Sports, Toronto, ON October 2017- Oct 2018
Sales Associate
● Maximized sales by being knowledgeable on all products and services offered and teaming up with co-workers to
provide excellent customer service, resulting in a 20% increase in sales.
● Achieved daily sales of up to $2,400 by connecting with customers and asking open-ended questions to assess
needs. Upsold by $30-$50 per transaction by promoting ongoing deals and sales.
Sears Canada Inc. Feb 2017-June 2017
Category (Buying) Coordinator
● Engineered the development and maintenance of 1000 items while overseeing a network of 55 vendors.
Restructured 400 items in a 3-month span and swiftly introduced 25 new initiative buys in 5 days, leading to a
notable 12% sales surge in the women's department.
● Cross-referenced pricing to ensure retail stores match online and captured all flyer and promotional activities.
Fixed major promotions downloaded below costs, in 1 hour with high accuracy, minimizing potential loss of
$7,125.00.
City of Toronto, Toronto Employment & Social Services (TESS), Toronto, ON May 2016-August 2016
Support Assistant C
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