Summary of Qualifications
Executive health care leader with strong clinical background and experience in ambulatory and hospital based operations of multi-specialty provider groups in addition to cardiology, hospitalist and urgent care service lines. Proven track record of interpersonal skills in developing trust and rapport among physicians, executive leadership and all levels of staff throughout organization. Solid analytical and critical thinking skills with ability to implement action plans to achieve strategic and operational goals. Successful history of management in challenging environments, thriving under pressure by displaying strong leadership traits including perseverance, discipline and tenacity. Self-motivated, energetic and dependable.
Areas of expertise:
Streamlining operations and productivity improvement
Physician practice and service line management
Organizational leadership
Strategic planning
Provider recruitment and contract negotiation
Education
Bachelor of Science Nursing (BSN) – 1996
McNeese State University - Lake Charles, LA
Graduated with honors – Sigma Theta Tau Nursing Society
Masters Business Administration (MBA) – Healthcare administration – currently enrolled
Western Governors University – Salt Lake City, UT
Expected graduation from MBA program – July 2018
Professional Experience
Wellmont Health System – now Ballad Health 2/1/2018
Wellmont Medical Associates – Kingsport, TN
November 2016 - Current
Vice President & Chief Administrative Officer
• Responsible for administration and coordination of practice operations, provider
contracting & recruitment for a large not-for-profit multi-specialty group
consisting of over 260 providers composed of primary care and specialists in
addition to urgent care and hospitalist service lines.
• Work as a dyad partner with the Chief Administrative Medical Officer.
• Attained alignment in physician compensation models and quality department and
care management team processes to optimize value-based approach to patient care
and reimbursement.
• Received 2018 Acclaim Honoree Award from AMGA for excellence in care.
Participant in several national health initiatives including Together 2 Goal,
Measure Up, Pressure Down, AMGA Adult Immunization Best Practices Learning
Collaborative and COSECH PTN.
• Maintained operational expenses within or below budget.
• Developed and maintained effective working relationships with hospital
presidents, physicians, and executive leadership across Wellmont Health System.
Wellmont Health System
Wellmont CVA Heart Institute - Kingsport, TN
October 2011-August 2016
Executive Director
December 2013 - August 2016
• Responsible for operations and oversight of 14 ambulatory office locations and
cardiac service lines at Holston Valley Medical Center (HVMC) and Bristol Regional
Medical Center (BRMC).
• Developed and initiated team-based care model to improve clinic throughput and
quality of patient care.
• Identified areas of opportunity to optimize provider schedules allowing
reduction in patient wait times by 25%.
• Maintained operational expenses within or below budget.
• Acquired funding and approvals for capital improvement projects (CVOR upgrade,
Heart Center registration expansion).
• Coordinated with physician champions to assess for ongoing opportunities for
expansion of scope of services and new technologies (Mitra-Clip, telemedicine,
LVAD, Topera).
• Assisted with organizing and implementing the Centers of Excellence program to
promote accountability among team members.
Director of Invasive Cardiovascular Services
May 2013 - August 2016
• Provided direct oversight of high volume cardiac departments at HVMC (cath lab,
CVOR, cardiopulmonary rehab).
• Identified lack of prior supervisory leadership among departments and created
process improvement plan.
• Reduced staff overtime and inefficiencies with cross-training and optimization
of call and late teams.
• Achieved Most Improved Services Award for Cardiopulmonary Rehab department at
HVMC (2013) and Press Ganey Customer Satisfaction Award (2014).
• Promoted to Executive Director
Regional Director of Operations & Development
October 2011 - May 2013
• Oversight of all ambulatory locations and staff within a five county region.
• Exceeded performance and patient satisfaction goals.
• Key member in development and management of new cardiovascular service line
agreement between Wellmont CVA Heart Institute and Laughlin Memorial Hospital.
• Created and implemented various marketing and bus...
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